We are looking for a Customer Success Manager with 5 – 8 years of experience in a fast-paced, SaaS environment. This position will be responsible for refining our customer experience operations and forwarding the scaling efforts of the RevOps team.
Founded in 2010, our group is made up of 2 distinct business units and just shy of 30 employees. We’re united under the mission to help our customers create change, through various lines of communication, media and software offerings. We run the Squigl SaaS platform and deliver a wide range of Creative Services. We have a global customer base and many enviable key accounts like Google, Nestle, Microsoft, CVS, HP, WalMart and over 900 more.
As a team, our Core Values, are the foundation of who we are. They focus on Connect, Create, Simplify, Collaborate and Celebrate. These values guide how we interact with each other, our customers, our vendors, and the broader global community and are critical to how we succeed as a team. If these resonate with you and you are interested in what we have to offer, we’d love to have you apply!
Tenacious, energetic, and driven you to thrive in a startup and welcome the challenges that come with building something from the ground up. Obsessively customer-centric, you bring this perspective internally to ensure overall operations are supporting this end goal. You can stay focused on the grander vision while working through the day-to-day needs as they arise.
Responsibilities & Duties
Required Characteristics & Skills
Education & Experience
Interested in Joining the Team?
Job Type: Full-time
Pay Structure: Base salary + bonus
Compensation: $65,000 – $85,000 salary; $5,000/quarterly bonus following probationary period
Benefits: Excellent healthcare plan with 2/3rd premium paid by the Company; flexible savings
accounts; retirement plan with 3% match; paid time off; Company-paid holidays; parental leave;
To Apply: Submit your resume along with a cover letter to firstname.lastname@example.org