Careers at Squigl

Customer Success Manager

Job Summary

We are looking for a Customer Success Manager with 5 – 8 years of experience in a fast-paced, SaaS environment. This position will be responsible for refining our customer experience operations and forwarding the scaling efforts of the RevOps team.

About Us

Founded in 2010, our group is made up of 2 distinct business units and just shy of 30 employees. We’re united under the mission to help our customers create change, through various lines of communication, media and software offerings. We run the Squigl SaaS platform and deliver a wide range of Creative Services. We have a global customer base and many enviable key accounts like Google, Nestle, Microsoft, CVS, HP, WalMart and over 900 more.

As a team, our Core Values, are the foundation of who we are. They focus on Connect, Create, Simplify, Collaborate and Celebrate. These values guide how we interact with each other, our customers, our vendors, and the broader global community and are critical to how we succeed as a team. If these resonate with you and you are interested in what we have to offer, we’d love to have you apply!

About You

Tenacious, energetic, and driven you to thrive in a startup and welcome the challenges that come with building something from the ground up. Obsessively customer-centric, you bring this perspective internally to ensure overall operations are supporting this end goal. You can stay focused on the grander vision while working through the day-to-day needs as they arise.

Responsibilities & Duties

  • Coordinate and align with the Sales & Marketing team supporting the full customer experience
  • Refine systems and processes to support B2C customer adoption
  • Refine upon our ICP and develop strategies to help each of them with their particular use cases, furthering product adoption
  • Drive Enterprise and Educational customer adoption by developing and implementing
    onboarding programs
  • Maintain customer engagement by developing and implementing a customer service
    model, collaborating with Sales and Marketing on such
  • Refine and maintain our one-to-many customer support platforms
  • Support the scaling efforts of the Customer Experience team by growing the department as the Organization scales
  • Partner with Sales to develop and deploy proof of concept, prototype, and pilot programs

Required Characteristics & Skills

  • Ability to build a strategy and then develop plans to execute upon it
  • Exemplary communication skills, particularly in email
  • Excellent time management skills; demonstrated ability to re-prioritize when necessary
  • Organized and structured in your work
  • Polished presentation skills, comfortable building and maintaining rapport both on the
    phone and via video conference
  • Appreciation automation, able to see when it can be deployed and willing to create it

Education & Experience

  • Bachelor’s degree in Business, Marketing or related field (required)
  • 5 – 8 years working in a SaaS environment (required)
  • 3 – 5 years’ experience in either Sales or Customer Support
  • Experience with setting up and managing a digital adoption platform (i.e. Pendo) or
    familiarity with CSS
  • Experience drafting and managing technical documentation
  • Familiarity with HubSpot or similar CRM

 

Interested in Joining the Team?

Compensation

Job Type: Full-time

 

Location: Remote

Pay Structure: Base salary + bonus

Compensation: $65,000 – $85,000 salary; $5,000/quarterly bonus following probationary period
(DoE)

Benefits: Excellent healthcare plan with 2/3rd premium paid by the Company; flexible savings
accounts; retirement plan with 3% match; paid time off; Company-paid holidays; parental leave;
legal benefit


To Apply: Submit your resume along with a cover letter to careers@squiglit.com

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