Please join us in welcoming our newest member, Dr. Dung Mao.
As a Ph.D. and classroom educator himself, Dr. Mao is well versed in the challenges of combining Education and Technology to craft the perfect pedagogical solution. Dr. Mao joins Squigl as VP of Customer Success.
You may recognize Dr. Mao from a series of guest blog posts or perhaps you saw him featured in the Microsoft Innovative Educator’s Expert (MIEE) Certification Course for Squigl, hosted on the Microsoft Learn platform. He is also regularly active and inspirational on LinkedIn.
Our customers can expect a focus on product adoption, problem solving, and learning the advanced workflow techniques which makes Squigl so popular.
Please join us in welcoming Dr. Mao to our ranks and reach us any time to learn more about how he is structuring our customer success organization.
Dr. Mao’s team will be responsible for onboarding, training, guided pilot deployments, corporate demo’s, and general Squigl evangelism.
All users and customer teams who are running corporate Squigl deployments will have 5×8 access to Dr. Mao’s team (9am-6pm CST, M-F) and may contact customer success any time with the following means:
Please do not hesitate to connect with Dr. Mao and the newly formed Customer Success department at Squigl. Our hope is to enable every one of our customers, clients, partners, and users to feel 100% comfortable with the technology as it scales.
We also look to Dr. Mao for leadership developing a feedback loop about the platform. This means first-hand work with users like you, working on the back-end to gather system utilization data, studying usage trends, and helping us optimize the Squigl experience.
We look to YOU for feedback, insights, stories, and involvement with the platform as the surefire formula to enhance Squigl and to ensure your content practice shines.
In the coming months, you can also expect Dr. Mao and team to develop and scale our community platform, which we will share more about in the weeks ahead.
Thank You, as always,
-Andrew Herkert
VP, Go-To-Market
aherkert(at)squiglit(dot)com
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